01 · Automate↗
AI &
Automation
AI agents, chatbots, caller bots, connected workflows, reporting automation and practical systems that reduce repetitive work.
Explore AI services →Toronto technology, growth & operations
Make the business work better.
Zrafted helps businesses automate repetitive work, strengthen IT and cloud systems, generate qualified demand, extend customer operations and build digital products that solve real operational problems.
Since 2015Technology and operational delivery
Toronto, CanadaServing Canada and global markets
5.0 on ClutchVerified client reviews
Platforms and ecosystems
our teams work with
our teams work with
Microsoft AzureAWSMicrosoft 365GoogleMetaAdobeOpenAIn8n
Five connected service pillars
Specialists for the systems behind performance.
Start with one urgent problem or connect several capabilities around a larger business objective. Each practice can work independently or as part of one coordinated engagement.
AI &
02 · Stabilize↗
Managed IT
& Cloud
Responsive IT support, Microsoft 365, Azure, cloud infrastructure, cybersecurity, networking and endpoint management.
Explore managed IT →03 · Grow↗
Digital
Growth
SEO, Google Ads, paid social, conversion strategy, content and reporting connected to qualified demand.
Explore growth services →04 · Extend↗
Customer Operations & BPO
Contact centre services, customer support, virtual assistants, back-office delivery and dedicated operational capacity.
Explore operations services →05 · Build↗
Web & Software Development
Corporate websites, web applications, portals, integrations and internal tools designed around business requirements.
Explore development →Independent trust signals
Proof buyers can check before starting.
Public reviews, published outcomes and long-term client work provide more useful evidence than broad capability claims.
★★★★★
“Very fast communication, value for money is great and they have very friendly support.”
★★★★★
“The team’s level of communication and the way they were always ready to cooperate were impressive.”
10+ yearsServing businesses across technology, growth and operations.
9+ yearsLongest published client engagement.
Problems we help solve
Start where the business is losing time, control or opportunity.
You do not need to arrive with a technical specification. Bring the operational problem, the commercial target or the system that is not performing.
Too much work still depends on manual follow-up.
Connect data, decisions, notifications and customer communication through AI-assisted workflows.
AI & automation →IT issues interrupt work and create avoidable risk.
Modernize infrastructure, support users, manage devices and improve security across the technology environment.
Managed IT →Marketing activity is not producing predictable demand.
Improve search visibility, paid acquisition, conversion paths and reporting around commercial goals.
Digital growth →Customer and back-office queues are limiting scale.
Add trained operational capacity, defined workflows and reporting without expanding every internal department.
Operations & BPO →The website or software no longer supports the business.
Build a faster, clearer digital experience or a custom tool around the workflow your team actually needs.
Web development →Not sure which practice owns the problem?Describe the constraint and the outcome you need. We will route it correctly.
Request a solution conversation →Selected client outcomes
Work that changed a measurable result.
Each engagement below began with a specific operational, technical or commercial constraint—not a generic list of deliverables.
AI automation · Canadian pharmacy
Daily reporting reduced from six hours to under ten minutes.
Zrafted unified fragmented sales, inventory, forecasting and patient workflows into one AI-assisted operating layer with clearer visibility and automated follow-up.
Read the complete case study ↗Published outcome<10mDaily reporting time
Previously approximately six hours per day.
Managed IT · Ontario
SCCM environment migrated to Microsoft Intune.
Assessment, pilot, phased rollout, policy control, patch automation and administrator enablement.
−70%Manual patching intervention Customer operations · BelgiumMultilingual customer support sustained at global scale.
Dedicated 24/7 support, Zendesk operations, SOPs, audits and performance management.
934K+Customer chats handled Digital growth · North AmericaA local service business built demand beyond referrals.
Google Ads, local SEO and conversion improvements coordinated around qualified enquiries.
+65%Qualified leadsIndustry experience
Solutions shaped around how the business operates.
A manufacturer, pharmacy and professional-services firm have different workflows, risk profiles and customer expectations. The solution should reflect that.
Healthcare & Pharmacies
Reporting automation, secure systems, patient communication and operational visibility.
Manufacturing & Industrial
Infrastructure modernization, endpoint management, monitoring and operational continuity.
Professional Services
Secure collaboration, lead generation, client workflows and administrative automation.
Retail & Consumer Brands
Customer acquisition, support operations, marketing automation and performance reporting.
Real Estate & Local Services
Websites, local SEO, CRM workflows, appointments and lead follow-up systems.
Education & Training
Digital platforms, support operations, marketing systems and administrative workflows.
Looking for Shopify or ecommerce services?
Store builds, migrations, troubleshooting, audits, care plans and ecommerce growth are available through Zrafted’s dedicated ecommerce division.
Start with the constraint
What should work better next?
Tell us what is wasting time, creating risk, slowing growth or limiting customer delivery. We will help identify the right starting point.