Livechat Software for Websites
In today’s digital world, live chat software has become an essential tool for businesses of all sizes. It allows you to connect with your customers in real-time, providing them with quick answers to their questions and support when they need it.
Some live chat softwares are helpful with customer support, while others are good at customer service. Do you know the difference between customer support and customer support?
But with so many options available, how do you choose the best live chat software for your business? And after you chose one, who will be handling the live chat for you? Do you have the human resource for it? Do you want to handle the liability of handling all the extra staff just for customer support? Zrafted will help you with it. We help businesses with customer support agents starting at $0.99/hour – NO extra or hidden costs.
In this guide, we’ll explore some of the top live chat software options and help you make an informed decision.
1. Olark Review: User-Friendly and Feature-Packed
Olark is a user-friendly live chat software that’s easy to set up and use. It offers a range of features, including automated messages, visitor tracking, and integrations with popular tools like Slack and Salesforce.
Olark’s chatbox can be customized to match your website’s branding, and it allows for proactive chat invitations to engage with visitors.
2. LiveChat.com Review: 24/7 Customer Support
LiveChat is a powerful live chat solution that provides 24/7 customer support. It offers a sleek and customizable chat widget that can be integrated with various platforms, including WordPress and Shopify.
With features like chat surveys and chat transcripts, LiveChat helps you gather feedback and maintain a record of customer interactions.
3. Intercom Review: More Than Just Live Chat
Intercom goes beyond live chat by offering a comprehensive customer communication platform. It allows you to engage with customers through chat, email, and even social media. Intercom’s real-time chat feature is complemented by automation, making it easy to provide personalized responses and support.
Intercom stands out as a versatile customer communication platform that goes beyond traditional live chat. While it offers real-time chat functionality, it also provides a range of additional features. These include email marketing, knowledge base management, and social media integration.
This multifaceted approach allows businesses to engage with customers on various fronts, creating a seamless and cohesive experience.
The real-time chat feature is further enhanced by automation, enabling businesses to provide personalized responses efficiently.
Read More: Why You Should Outsource Customer Support?
4. Tawk.to Review: Free and Feature-Rich
Tawk.to is a free live chat software that doesn’t compromise on features. It offers unlimited agents and chat history, making it a cost-effective choice for small businesses.
Tawk.to also provides mobile apps for on-the-go customer support and integrates with popular CMS platforms.
5. Drift Review: Conversational Marketing
Drift specializes in conversational marketing, aiming to turn website visitors into leads and customers. It offers a chatbot that can qualify leads, schedule appointments, and answer common questions.
So the question arises that what is the standout feature of Drift? The standout feature of Drift is its chatbot, which can qualify leads, schedule appointments, and answer common questions automatically.
This is particularly beneficial for sales teams as it helps them identify potential customers more efficiently.
Drift also integrates seamlessly with marketing tools such as HubSpot and Marketo, aligning it well with businesses that rely on these platforms for their marketing strategies.
6. Zendesk Chat Review: Part of a Customer Service Suite
Zendesk Chat is part of the larger Zendesk Suite, which includes customer service and ticketing solutions. This live chat software allows you to provide efficient customer support through chat, and it seamlessly integrates with other Zendesk products for a holistic customer service approach.
This integration of chat into a comprehensive suite means that businesses can adopt an effective approach to customer service.
Zendesk Chat facilitates efficient customer support through live chat and ensures that data and communication can be seamlessly shared with other Zendesk products, such as ticketing and knowledge base tools. This creates a unified ecosystem for handling customer inquiries and issues.
7. Pure Chat Review: Affordable and Easy to Use
Pure Chat offers real-time visitor analytics, canned responses for quick replies, and customization options. Pure Chat’s user-friendly interface makes it accessible to businesses with limited technical expertise.
Pure Chat is an appealing option for small businesses looking for an affordable and user-friendly live chat solution. The software, allows you to gain insights into visitor behavior and preferences.
Furthermore, Pure Chat provides canned responses, enabling your team to reply quickly to common inquiries. Its user-friendly interface makes it accessible to businesses with limited technical expertise, allowing you to set up and customize the chat widget with ease.
8. Freshchat Review: AI-Powered Chatbots
Freshchat incorporates AI-powered chatbots to enhance customer interactions. It offers proactive messaging, in-app campaigns, and integration with popular CRM systems like Salesforce. Freshchat’s AI capabilities can help automate routine tasks and improve customer engagement.
The software offers proactive messaging, enabling businesses to initiate conversations with website visitors. Additionally, Freshchat’s chatbots can automate routine tasks, answer frequently asked questions, and even qualify leads. Integration with popular CRM systems such as Salesforce further boosts its capabilities.
This makes Freshchat a valuable addition to your sales and marketing stack, helping you streamline processes and improve customer engagement.
9. Chaport Review: Multilingual and Multichannel Support
Chaport is a versatile live chat solution that supports multiple languages and channels, including web chat, Facebook, and WhatsApp. Chaport also provides agent collaboration features to streamline communication within your team.
Beyond the traditional web chat, Chaport allows businesses to engage with customers on platforms like Facebook and WhatsApp.
This is especially advantageous for businesses looking to connect with a global customer base or those that cater to diverse audiences. Chaport also offers agent collaboration features, simplifying internal communication within your team.
10. HelpCrunch Review: All-in-One Customer Communication
HelpCrunch offers an all-in-one customer communication platform, combining live chat, email marketing, and knowledge base features.
It allows you to provide efficient support and engage with customers through various channels. HelpCrunch’s automation features can save time and boost productivity.
This comprehensive approach ensures that your customers can reach you through various channels, enhancing their experience. The automation features within HelpCrunch can save your team a significant amount of time by streamlining repetitive tasks.
Whether you’re providing customer support or looking to engage with your audience through email marketing campaigns, HelpCrunch simplifies the process by consolidating these functions into one platform.
How to integrate live chat software?
Live chat software can be integrated effectively on your website. The website page will have a chat window or a separate page for live chat. Do you have a website for your business? Is the answer NO? Oh well… You are loosing on potential clients and letting your competitors take them.
At Zrafted, we can create an amazing website for your business, integrate live chat on it, provide you with live chat agents, execute effective digital marketing to drive sales and in short, your business will be on auto pilot. Zrafted is an all in one digital agency, helping businesses grow.
The chat window mostly appear to all website visitors on the bottom right or left hand side, according to personal choice. The visitors on the website can talk to the live chat agent and engage with them to resolve their issues, place new orders, enquire about sales and feedback etc. This could be game changing for your business or e-commerce store.
How to Choose the Right Live Chat Software?
Choosing the best live chat software for your business involves considering your specific needs and goals.
Here are some factors to keep in mind:
1. Business Size:
Consider the size of your business. Small businesses may prefer cost-effective options like Tawk.to or Pure Chat, while larger enterprises may benefit from comprehensive solutions like Intercom or Zendesk Chat.
2. Features:
Evaluate the features offered by each live chat software. Look for features like chat customization, automation, integration options, and analytics to ensure it aligns with your business requirements.
3. Budget:
Determine your budget for live chat software. Some options, like Tawk.to and Freshchat, offer free plans, while others may have subscription-based pricing. Choose a solution that fits your budget.
4. Integration:
Check if the live chat software integrates with your existing tools and systems. This ensures seamless communication and data sharing across your organization.
5. Support:
Consider the level of customer support provided by the software vendor. Responsive support can be crucial when you encounter technical issues or need assistance with customization.
6. Mobile Accessibility:
If you or your team need to provide support on the go, look for live chat software with mobile apps or responsive web interfaces.
7. Scalability:
Choose a solution that can grow with your business. Scalability ensures that the live chat software remains effective as your customer base expands.
What you can Look at to Find the Best Live Chat Software
In order to determine the best live chat software for your needs, it’s important to conduct a thorough evaluation.
Here’s a breakdown of the key factors and considerations that were taken into account during the assessment:
1. Features and Functionality
Real-time Chat: The software should offer real-time chat capabilities for seamless communication.
Customization: Assess the degree to which you can customize the chat widget and user experience.
Chatbots: Check for the presence of AI-powered chatbots for automated responses.
File Sharing: Evaluate the ease of sharing files and media during chats.
Integration: Consider whether the software integrates with your CRM, helpdesk, or other tools.
2. User Interface (UI) and User Experience (UX)
Ease of Use: Evaluate the software’s overall user-friendliness for both agents and customers.
Mobile Responsiveness: Ensure that the chat widget functions well on mobile devices.
Multilingual Support: Assess whether the software supports multiple languages for a global audience.
3. Pricing and Scalability
Pricing Structure: Analyze the pricing tiers, including any hidden costs or limitations.
Scalability: Consider whether the software can accommodate your growth and changing needs.
Free Trial: Look for the availability of a free trial to test the software before committing.
4. Reporting and Analytics
Data Insights: Examine the software’s ability to provide valuable data and analytics on chat interactions.
Performance Metrics: Determine if it tracks key metrics like response times, customer satisfaction, and agent performance.
5. Security and Compliance
Data Encryption: Ensure that the software encrypts data to protect sensitive information.
Compliance: Check for compliance with industry-specific regulations (e.g., GDPR for data privacy).
Access Control: Assess the control you have over who can access chat transcripts and data.
6. Customer Support and Training
Customer Support: Evaluate the quality and availability of customer support, including chat, email, or phone support.
Training Resources: Consider the availability of training materials or resources to help you and your team get started.
Conclusion
Live chat software plays a vital role in improving customer engagement and providing timely support. The best live chat software for your business depends on your specific needs, budget, and the level of customization and automation required.
Whether you’re a small startup or a large enterprise, there’s a live chat solution that can enhance your customer communication and help your business thrive. Evaluate the options mentioned here and choose the one that aligns best with your goals and resources.
