Best Small Business CRM Softwares You Should Utilise

10 BEST CRM software for small business

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10 Best Small Business CRM Software

Having your own business can be quite satisfying, but it also comes with its share of difficulties. Without the proper resources, maintaining customer connections, monitoring leads, and keeping yourself organized can feel like an insurmountable task. This is where Customer Relationship Management (CRM) software comes into play. 

In this blog, we’ll explore some of the best small business CRM software options available, designed to simplify your workflow and enhance your business’s success.

What is CRM Software?

Before we dive into the options, let’s start with the basics. CRM software is a tool that helps businesses manage their interactions and relationships with customers and potential customers. 

It allows you to keep track of contact information, communication history, and important details about each customer. CRM software also enables you to streamline your sales, marketing, and customer service efforts, ultimately improving efficiency and customer satisfaction.

The Benefits of CRM Software for Small Businesses

Implementing CRM software can provide several advantages for small businesses:

Improved Customer Relationships 

CRM software helps you better understand your customers’ needs and preferences, allowing you to provide personalized service and build stronger relationships.

Increased Efficiency

With a centralized database and automated processes, you can save time and reduce manual data entry, enabling your team to focus on more valuable tasks.

Enhanced Sales and Marketing

CRM software can help you track leads, nurture prospects, and analyze customer data to create targeted marketing campaigns and boost sales.

Better Communication

Keep all communication history and notes in one place, ensuring that every team member is on the same page when interacting with customers.

Data Analytics

Gain valuable insights into customer behavior and preferences, enabling you to make informed decisions and adapt your business strategies.

CRM Software Options:

Now, let’s explore some of the best small business CRM software options and which CRM is best for small business?

1. HubSpot CRM

HubSpot CRM is a user-friendly and highly customizable CRM platform designed for small businesses. It offers contact management, email marketing, lead tracking, and automation features.

HubSpot’s free plan provides essential CRM tools, making it an excellent choice for small businesses on a budget. The paid plans offer advanced features and scalability as your business grows.

2. Zoho CRM

Zoho CRM is a comprehensive CRM solution with a range of features tailored to small businesses. It includes contact management, sales automation, analytics, and AI-powered sales predictions.

Zoho CRM offers a free plan for up to three users, making it accessible to startups and small teams. Paid plans provide more advanced features and integration options.

3. Salesforce Essentials

Salesforce Essentials is a small business-focused version of the popular Salesforce CRM platform. It offers contact and lead management, email integration, and customizable dashboards. 

Salesforce Essentials is designed to be easy to set up and use, making it a great choice for small businesses new to CRM software.

4. Freshsales

Freshsales, by Freshworks, is a user-friendly CRM designed to help small businesses streamline their sales processes. It offers contact management, lead scoring, email tracking, and built-in phone and email. 

Freshsales provides a free plan for unlimited users with basic features, making it suitable for startups and small teams. Paid plans offer more advanced capabilities.

5. Pipedrive

Pipedrive is a sales-focused CRM software that simplifies the sales process for small businesses. 

It features visual sales pipelines, contact management, email integration, and sales reporting. Pipedrive’s user-friendly interface and customizable features make it a popular choice for small sales teams.

6. Bitrix24

Bitrix24 is an all-in-one CRM and collaboration platform designed for small businesses. It offers contact and lead management, task and project management, communication tools, and more.

Bitrix24’s free plan includes CRM features and collaboration tools, making it a versatile option for small businesses.

7. Insightly

Insightly is a CRM and project management software that caters to small businesses. It provides contact and lead management, email tracking, task and project management, and custom reporting. Insightly offers a free plan for up to two users and paid plans with advanced features.

8. Nimble

Nimble is a simple and straightforward CRM platform designed for small businesses and individuals. 

It offers contact management, social media integration, email tracking, and task management. Nimble’s strength lies in its ease of use and social media integration, allowing you to stay connected with your contacts.

9. Apptivo

Apptivo is a cloud-based CRM and business management software designed for small businesses. It offers contact management, project management, invoicing, and marketing automation.

Apptivo’s modular approach allows you to choose the specific tools you need, making it a flexible and cost-effective solution.

10. Copper (formerly ProsperWorks)

Copper is a CRM software specifically designed for G Suite users. It offers contact management, lead tracking, email integration, and pipeline management. 

Copper’s seamless integration with G Suite applications like Gmail and Google Calendar makes it a convenient choice for businesses that rely on Google’s productivity tools.

Choosing the Right CRM for Your Small Business

When selecting a CRM software for your small business, consider the following factors:


Determine your budget and choose a CRM that offers the features you need within that budget.

Ease of Use

 Opt for a CRM that your team can quickly learn and use effectively.


 Ensure that the CRM can grow with your business and accommodate future needs.


Check if the CRM integrates with other tools and software you use, such as email and marketing platforms.


Choose a CRM that allows you to customize fields and workflows to match your business processes.

Support and Training

Consider the availability of customer support and training resources to assist your team.


In conclusion, implementing the right CRM software can significantly benefit your small business by improving customer relationships, increasing efficiency, and enhancing your sales and marketing efforts. 

Explore the options mentioned above, and select the CRM that best aligns with your business’s needs and goals. With the right CRM in place, you’ll be better equipped to streamline your operations and drive growth. If you are facing any difficulty to set up a CRM or while chosing the best CRM for your business, we are here to help. Contact us for consultancy and we will guide you step by step.

Are you looking for professionals to handle your back office tasks, accounts, marketing, IT services and many other tasks? Contact us today, our team at Zrafted will help you offload everything to our experts and let you focus more on the core business activities.

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