Zrafted partnered with a leading medical pharmacy in Canada to design and deploy a comprehensive AI-powered Dashboard and Management Tool. The pharmacy needed a unified solution to monitor daily operations, track sales, forecast demand, manage inventory, automate reporting, and enhance patient engagement through timely follow-ups.
Our goal was to build a secure, data-driven platform that simplifies decision-making and improves operational efficiency — powered by automation and artificial intelligence.
Develop a centralized dashboard for real-time business insights
Enable accurate sales forecasting and trend analysis
Automate report generation and patient follow-ups
Streamline vendor and supply management workflows
Integrate AI-powered predictive analytics for inventory and demand
Ensure compliance with healthcare data privacy standards (PHIPA, HIPAA)
Zrafted began by understanding the pharmacy’s internal processes, existing POS and CRM systems, and data sources. We designed a modular architecture capable of integrating sales data, supplier records, and patient history into one centralized dashboard.
Built a custom web-based dashboard accessible to administrators and pharmacists.
Integrated real-time sales data visualization (daily, weekly, monthly).
Enabled inventory tracking with automated reorder triggers when stock reached predefined thresholds.
Added patient management modules for easy communication and follow-up scheduling.
Implemented AI algorithms for:
Sales forecasting based on seasonal and historical data
Inventory predictions to prevent stockouts or overordering
Patient engagement — auto-sending reminders for prescription refills or checkups
Integrated OpenAI API for automated report summaries and intelligent insights generation.
Built an automated supply ordering workflow that triggers vendor purchase requests when inventory levels fall below minimum limits.
Added a vendor dashboard to track orders, confirmations, and delivery timelines.
Configured automated reports (daily, weekly, and monthly) that summarize key metrics like sales performance, most prescribed medicines, and vendor activity.
Integrated AI summary reports that analyze trends and provide actionable business insights.
Following the implementation of Zrafted’s AI-powered dashboard, the pharmacy experienced a complete transformation in its day-to-day operations. Tasks that previously required hours of manual effort were now automated, allowing the team to focus on patient care and strategic decisions.
Report generation, which once took nearly six hours each day, was reduced to under ten minutes through intelligent automation. Inventory shortages — a recurring issue that often disrupted sales — were completely eliminated thanks to AI-driven demand forecasting and automated vendor reordering.
The patient follow-up process, which was inconsistent and dependent on manual reminders, became fully automated through integrated SMS and email notifications, ensuring every patient received timely updates about refills and appointments. Real-time sales tracking and forecasting provided management with clear insights into revenue trends and purchasing patterns, enabling more informed and proactive business decisions.
Overall, the pharmacy achieved significant efficiency gains, improved data accuracy, and established a seamless digital workflow that redefined how they operated.
