Five ways to remove business friction.
Bring Zrafted the workflow that wastes time, the system that creates risk, the growth channel that underperforms, the customer queue that keeps growing, or the digital product that still needs to be built.
our teams work with
Trusted across different industries, markets and operating models.
From product companies and retailers to professional teams and complex operations, clients bring Zrafted in when technology, growth or delivery needs to perform better.
HORIZONApparel · North America
Proof beyond the logo wall. Explore the business challenge, work delivered and published results behind selected engagements.
View client case studies ↗AI & Business Automation
Use AI and connected workflows to reduce repetitive work, accelerate response times and make operational information easier to act on.
AI Chatbots & Customer Assistants
Website and messaging assistants that answer routine questions, qualify enquiries, capture details, book next steps and route complex conversations to people.
AI Caller Agents
Voice agents for inbound enquiries, outbound follow-up, reminders, confirmations and structured information collection with clear handoff rules.
Workflow Automation & n8n
Automations that connect forms, CRMs, email, spreadsheets, databases, communication platforms and internal tools to remove duplicate entry and missed actions.
Reporting & Operational Dashboards
Centralized reporting, scheduled summaries, demand signals and management views that turn fragmented data into usable operational information.
Managed IT & Cloud Services
Keep people productive and business systems available with structured support across users, endpoints, cloud platforms, networks and infrastructure.
Managed IT Support & Help Desk
Responsive support for users, devices, applications and everyday technical issues, supported by monitoring, escalation paths and service reporting.
Microsoft 365 & Endpoint Management
Microsoft 365 administration, identity, device policies, Intune, software deployment and endpoint standards that support secure hybrid work.
Azure, AWS & Cloud Infrastructure
Cloud assessment, migration, optimization and management for servers, applications, storage, backup and business continuity requirements.
Cybersecurity & Infrastructure
Practical controls across identities, endpoints, networks, servers and recovery planning, aligned with how the organization actually operates.
A phased migration built around business continuity.
Zrafted assessed the environment, ran a controlled pilot, completed a phased rollout and automated endpoint-management tasks for an always-on Ontario enterprise.
Digital Growth & Performance Marketing
Build consistent demand by connecting search visibility, paid acquisition, content, social media and conversion improvement around measurable business goals.
Search Engine Optimization
Technical SEO, on-page optimization, content planning, local SEO and internal linking designed around the topics and locations buyers actually search.
Google Ads & Paid Search
Campaign structure, keyword targeting, landing-page alignment, conversion tracking and ongoing optimization around qualified leads and acquisition cost.
Meta Ads & Social Media
Creative planning, audience targeting, paid social campaigns and organic content systems designed to build awareness and generate action.
Conversion Rate Optimization
Landing-page analysis, offer clarity, trust improvements, user-journey refinement and testing that helps more qualified visitors become enquiries or customers.
Customer Operations, BPO & Remote Teams
Add trained capacity for customer communication, back-office work and specialist support without losing structure, process visibility or service standards.
Contact Centre Services
Inbound and outbound phone, email and live-chat support with training, scripts, escalation rules, quality checks and performance reporting.
Virtual Assistants
Dedicated administrative and operational support for scheduling, research, data management, CRM updates, follow-up and recurring business tasks.
Back-Office Operations
Structured support for data processing, order administration, documentation, reporting and other repeatable workflows that consume internal capacity.
L1/L2 Technical Support
Customer-facing technical assistance, troubleshooting and escalation for software, products and services that need knowledgeable frontline coverage.
Web & Software Development
Design and build digital platforms around the people who will use them, the workflows they support and the business outcome they are expected to create.
Corporate Website Development
Fast, accessible and search-ready websites that communicate services clearly, build trust and create focused paths for enquiries.
Web Applications & Portals
Customer portals, internal platforms, calculators, directories and workflow applications designed around specific operational requirements.
Custom Integrations
API and middleware development that connects websites, CRMs, communication platforms, databases and business systems.
Website Support & Improvement
Ongoing maintenance, performance improvement, security updates, content changes and conversion enhancements after the initial launch.
Match the commercial model to the work.
Some requirements need a defined implementation. Others need continuing management or embedded capacity. Zrafted supports each without forcing every problem into the same package.
Fixed-scope solution
A known deliverable with clear requirements, inclusions and commercial terms.
Project implementation
Research, design and delivery for a more complex technical or operating requirement.
Managed service
Continuing monitoring, support and improvement across an agreed area of responsibility.
Dedicated capacity
A specialist or managed team integrated into the company’s working rhythm.
Shopify and ecommerce services have a dedicated home.
For store builds, migrations, audits, development, care plans and ecommerce growth, visit Zrafted’s specialist ecommerce website.
What needs to work better?
Tell us the business problem, current system or capacity gap. We will help identify the services that belong in the solution.
Discuss your requirement ↗