Canadian Owned
Zrafted provides a dedicated team to handle inbound and outbound calls, email and chat for your business, with scripts, reporting and quality reviews you can see.
Contact centre outsourcing means hiring an external team to answer your customers’ calls, emails and chats under your brand and scripts, instead of building and managing your own support department.
It suits businesses that need coverage, consistency or extra capacity without the cost of hiring and training in-house.
Answering customer calls, emails and chats.
Follow-ups, reminders and approved campaigns.
Built with you and kept up to date.
Call reviews and scoring against agreed standards.
Volumes, response times and outcomes.
Clear handoff to your team for complex issues.
Yes. Coverage hours are agreed in scope, including evenings and weekends where needed.
We onboard with your scripts, FAQs and escalation rules, then refine through call reviews.
Yes. See our AI voice agents for routine calls, with agents handling the rest.
It depends on volume, hours and channels. We confirm it after a short conversation.
Last reviewed November 2026 · Privacy Policy · Terms & Conditions · Zrafted Inc., 36 Toronto St, Suite 850, Toronto, ON M5C 2C5
