Canadian Owned
Zrafted builds custom AI chatbots that answer from your own content, take approved actions in your systems and hand conversations to a person when needed. Deployed on your website, Shopify store, messaging channels or intranet.
A business AI chatbot is software that holds a text conversation, understands what a person is asking and replies using your approved content and data. It can also take allowed actions, such as checking an order, booking a meeting or creating a ticket, and escalate to a person.
Zrafted builds chatbots using retrieval from your own documents (often called RAG), so answers come from your content rather than the model’s guesses, with sources shown where useful.
Start with one clear job and expand once answers are accurate and trusted.
Resolve common questions instantly from your help content and escalate the rest with context.
Help shoppers find products, check orders and understand shipping and returns inside your store.
Start conversations with visitors, ask your qualifying questions and send leads to your CRM.
Let people book, change or cancel appointments in chat, against your real calendar.
Give staff instant answers from policies, SOPs and documentation, inside Teams or Slack.
Meet customers on the channels they already use for updates, questions and reminders.
Accuracy comes from the content, the rules and the testing, not just the model.
We agree the audience, topics, tone, actions and what the bot must never do.
We clean and structure your content so the bot has accurate, current sources to answer from.
We build the chatbot and connect order, CRM, calendar or ticketing systems.
We run real and adversarial questions and fix wrong or risky answers before launch.
We go live with a limited scope and review real conversations.
Conversation reviews show missing content and where answers should change.
Retrieval from approved documents keeps answers tied to your policies, with citations where useful and a safe fallback when the answer is not found.
Live agent or ticket with full context.
Orders, bookings and tickets through APIs.
Reply in the language the customer uses.
Top questions, gaps and handoff rates.
Blocked topics, tone rules and refusal wording for anything out of scope.
Chats can start emails, tasks and alerts through n8n automation.
Platform names identify ecosystems our team works with. They do not imply endorsement or certification.
| Capability | Custom AI chatbot | Rule-based bot | Live chat only |
|---|---|---|---|
| Understands free-form questions | Yes | Limited to scripted paths | Yes, by people |
| Answers from your content | Yes, with retrieval | Only what is scripted | Depends on the agent |
| Available 24/7 | Yes | Yes | Staffing dependent |
| Takes actions in your systems | Yes, when integrated | Limited | Manual |
| Handles sensitive judgment calls | No, hands off | No | Yes |
Users are told they are chatting with an AI assistant, and can ask for a person.
Chat data is collected and retained as described in our Privacy Policy, and configured per deployment.
The bot answers from approved sources and declines or escalates when unsure. See Responsible AI Use.
Deliverables and ownership are written into our Terms & Conditions. The chatbot does not provide legal, medical or financial advice.
It answers repeat questions instantly from your own content, captures leads, books appointments and routes complex issues to a person, around the clock.
We limit answers to approved sources using retrieval, add refusal and fallback rules, test with real and tricky questions, and review live conversations after launch. No AI system is perfect, so handoff to a person is always available.
Yes. We use your documents, help articles, product data and website content as the source of answers, and refresh it as your content changes.
Yes. We connect through APIs and n8n so the chatbot can look up orders, create tickets, book meetings or update CRM records.
Yes, with proper opt-in and each platform’s messaging rules. The same knowledge can power your website and messaging channels.
That depends on the platform and hosting chosen for your deployment. We confirm storage, retention and access during scoping and document it for you.
Cost depends on content volume, integrations and channels. We confirm pricing after a short scoping conversation, usually starting with one use case.
Last reviewed November 2026 · Privacy Policy · Terms & Conditions · Responsible AI Use · Zrafted Inc., 36 Toronto St, Suite 850, Toronto, ON M5C 2C5 · contact@zrafted.com
