AI & Automation

n8n workflow automation that connects your tools and removes manual work.

Zrafted designs, builds and maintains n8n workflows that move data between your CRM, ecommerce store, email, spreadsheets, voice and AI tools, with error handling, logging and documentation so the automation stays dependable.

4 steps, 0 manual
Retries on error
Since 2015delivering technology work
n8n workflowsbuilt and maintained
5.0 on Clutchverified client rating
Toronto, Canadaclients served globally
Quick answer

What is n8n workflow automation?

n8n is a workflow automation platform that connects apps and services so data moves between them automatically. n8n workflow automation means designing those flows, such as “when a form is submitted, score the lead, create the CRM record and alert sales”, and running them reliably.

n8n can be self-hosted or run in the cloud, supports custom code and AI steps, and connects to hundreds of services through built-in nodes and HTTP/API calls. Zrafted builds the flows, adds error handling and monitoring, and documents them so your team can rely on them.

Best for
Teams repeating the same copy, paste, update and notify steps across tools.
Typical starting point
One high-volume workflow, mapped and automated first.
Connects to
Shopify, HubSpot, Salesforce, Google Workspace, Microsoft 365, Slack, Twilio, OpenAI and any tool with an API.
Not ideal when
The process changes every week or needs human judgment at every step.
Example workflows

Pick a process. See how it automates.

These are patterns we build most often. Each is adapted to your tools and rules.

Lead capture, scoring and routing

New leads from forms, ads or calls reach the right owner with context, within minutes.

  • Capture from forms, ads and calls
  • Enrich and score against your rules
  • Create CRM records and alert the owner
TriggerNew lead
ActionScore + assign
ResultOwner alerted

Ecommerce order and inventory automation

Orders, stock and fulfilment updates flow between Shopify and the systems behind it.

  • Sync orders to ERP, 3PL or accounting
  • Low-stock and failed-payment alerts
  • Customer updates without manual emails
TriggerNew order
ActionSync to ERP
ResultCustomer notified

Email, SMS and follow-up sequences

Trigger the right message at the right time based on what happened in your systems.

  • Event-based emails and texts
  • Reminders and no-reply nudges
  • Unsubscribe and consent rules respected
TriggerQuote sent
Wait3 days
ActionFollow-up sent

Document, report and spreadsheet automation

Generate, file and share reports and records without anyone rebuilding them by hand.

  • Scheduled reports to email or Slack
  • Files created and stored in Drive or SharePoint
  • Spreadsheets kept in sync
TriggerEvery Monday
ActionBuild report
ResultShared to team

AI-assisted workflows

Add classification, summarization and drafting steps to a flow, with a person approving what matters.

  • Classify and route incoming requests
  • Summarize calls, tickets and emails
  • Human approval before sensitive actions
InputSupport email
AI stepClassify + draft
ControlHuman approves

Cross-system data sync

Keep customer, product and job data consistent across tools that do not talk to each other.

  • One source of truth per field
  • Duplicate and conflict handling
  • Alerts when a sync fails
SourceCRM
TargetsBilling + support
CheckDaily audit
How it works

From a manual process to a monitored workflow.

We document first, automate second, and monitor after launch.

MapCurrent process
BuildNodes and logic
TestEdge cases
MonitorLogs and alerts

Map the process

We document each step, owner, tool and exception, and decide what should and should not be automated.

Design the workflow

Triggers, data mapping, branching, retries and approval points are agreed before building.

Build and connect

We connect your apps through nodes and API calls, with credentials stored securely.

Test with real cases

We run normal, empty and broken inputs so failures are handled, not hidden.

Launch and monitor

Run logs and failure alerts show what happened and who needs to act.

Document and hand over

You receive a plain-language description of every workflow, its owner and how to change it.

Capabilities

What every Zrafted workflow includes.

Reliable by design

Retries, timeouts, duplicate checks and failure alerts are built in, so one bad record does not silently break a process.

RetriesError alertsRun logs

Any API

Built-in nodes plus HTTP calls for anything else.

AI steps

Classify, summarize and draft with oversight.

Secure credentials

Keys stored in n8n, not in the flow.

Documentation

Every workflow explained for your team.

Self-hosted or cloud

We can set up and maintain n8n on your infrastructure or use n8n Cloud, depending on your data and budget requirements.

Human in the loop

Approval steps in Slack, email or Teams for actions that should never run unreviewed.

n8nShopifyHubSpotSalesforceGoogle WorkspaceMicrosoft 365SlackTwilioOpenAIn8nShopifyHubSpotSalesforceGoogle WorkspaceMicrosoft 365SlackTwilioOpenAI

Platform names identify ecosystems our team works with. They do not imply endorsement or certification.

The difference

Before and after automation.

Manual process

  • Data copied between tools by hand
  • Leads and orders wait for someone to act
  • Errors found by customers
  • Knowledge lives in one person’s head

With Zrafted workflows

  • Data moves automatically and consistently
  • Actions trigger within minutes
  • Failures raise an alert with context
  • Every workflow is documented
Comparison

n8n vs Zapier vs custom code.

Factorn8nZapierCustom code
Setup speedFast for most flowsFastest for simple flowsSlowest
Complex logic and code stepsStrong, supports code nodesPossible but limitedUnlimited
Hosting optionsSelf-hosted or cloudCloud onlyYou host
Pricing modelBased on executions or self-hostingBased on tasksDevelopment and hosting cost
Best forMulti-step, data-heavy automationSimple app-to-app linksUnique or high-scale systems

General comparison. Plans and pricing change, so check current vendor terms before deciding.

Policies and safeguards

Automation that respects your data and your rules.

Access and credentials

We request least-privilege access, store credentials in the platform’s secure store and remove access when work ends.

Data handling

Workflows move only the data a process needs. Handling is described in our Privacy Policy.

Human approval

Actions with financial, legal or customer impact can require a person’s approval. See our Responsible AI Use policy for AI steps.

Scope and support

Deliverables, support and ownership are set out in our Terms & Conditions.

FAQ

n8n automation questions, answered.

What is n8n used for?

n8n connects apps and automates multi-step processes, such as routing leads, syncing orders, sending follow-ups and generating reports, with optional code and AI steps.

Is n8n better than Zapier?

n8n suits complex, data-heavy or code-assisted workflows and can be self-hosted. Zapier is quicker for simple app-to-app links. We recommend whichever fits your process and budget.

Can n8n connect to Shopify, HubSpot and Zoho CRM?

Yes. n8n has nodes for Shopify and HubSpot, and any tool with an API, including Zoho CRM, can be connected with API calls.

Should we self-host n8n or use n8n Cloud?

Self-hosting gives more control over data and can reduce cost at volume, but needs maintenance. n8n Cloud is simpler to run. We help you choose and can manage either.

What happens when a workflow fails?

We build retries and failure alerts so the right person is notified with context, and run logs show exactly what happened.

Can you add AI to a workflow?

Yes. We add classification, summarization and drafting steps, with approval steps where a person should review the outcome.

How much does workflow automation cost?

It depends on the number of workflows, integrations and hosting choice. We scope a first workflow, then confirm pricing before building.

Which process should we automate first?

Book a workflow review

Last reviewed November 2026 · Privacy Policy · Terms & Conditions · Responsible AI Use · Zrafted Inc., 36 Toronto St, Suite 850, Toronto, ON M5C 2C5 · contact@zrafted.com

Ready to automate a process?Talk to Zrafted