Managed IT

IT support and help desk in Toronto, without the wait.

Zrafted gives your team one place to get help with devices, accounts, Microsoft 365 and security, with tracked requests and clear communication.

Tracked requests
Clear updates
Quick answer

What is IT support and a help desk?

IT support is the service that fixes technology problems for your staff. A help desk is the single point of contact where requests are logged, prioritized and resolved, so nothing gets lost in email or chat.

Best for
Small and mid-sized businesses without in-house IT.
Covers
Users, devices, accounts, Microsoft 365, printers, networks and security basics.
Related
Managed IT · Microsoft 365
Included

What our help desk covers.

User support

Accounts, passwords, access and everyday questions.

Device support

Setup, troubleshooting and replacement for laptops and phones.

Microsoft 365 help

Email, Teams, SharePoint and licensing.

Security basics

MFA, patching and access reviews.

Onboarding and offboarding

Accounts and devices ready on day one and removed on exit.

Reporting

Visibility into requests and recurring issues.

FAQ

Help desk questions, answered.

How do my staff request support?

Through a defined channel such as email or a portal, agreed during onboarding, so each request is logged and tracked.

Do you offer on-site support in Toronto?

Most issues are solved remotely. On-site visits can be arranged in the Toronto area where needed.

Can you support our existing Microsoft 365 setup?

Yes. We review it first, then manage and secure it going forward.

How is support priced?

It depends on users and scope. We confirm it after a short assessment.

Tired of IT problems slowing your team?

Talk to Zrafted

Last reviewed November 2026 · Privacy Policy · Terms & Conditions · Zrafted Inc., 36 Toronto St, Suite 850, Toronto, ON M5C 2C5